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Frequently Asked Questions
Our product has been checked carefully before packing and shipping, the product
maybe damaged due to violent transportation.
If you received a defective product, please contact for a free replacement or a full refund.
If you received a defective product, please contact for a free replacement or a full refund.
Only in the dehumidification model can you change the speed and set the humidity.
If you choose dry clothes mode, the fan speed is high by default, and you can not change the fan speed and set your desired humidity.
If you choose dry clothes mode, the fan speed is high by default, and you can not change the fan speed and set your desired humidity.
1. Please make sure the water tank is installed correctly; if not, the full indicator will be on.
2. Please check the sensor is stuck or not; if yes, please tap the bottom of the machine.
3. Please make sure the sensor whether the sensor is installed backward or not.
2. Please check the sensor is stuck or not; if yes, please tap the bottom of the machine.
3. Please make sure the sensor whether the sensor is installed backward or not.
We feel so sorry for the inconvenience caused by our dehumidifiers. We have checked
all of our dehumidifiers twice before shipping; due to COVID-19, the dehumidifiers will
take about three months from China to the Amazon warehouse; they maybe be damaged
because of the long and violent transportation. If you receive a defective dehumidifier,
please do not hesitate to contact COLAZE customer service for a free new replacement.
With Drain Hose
1. Please check the hose is installed correctly. Make sure it is connected tightly.
2. Please make sure you don't bend the hose. Also, the water inlet should not be
higher than the water outlet. Or it will cause the water flows back into the machine.
1. Please ensure that the machine is placed horizontally on the ground. If you want to use
the dehumidifier in the higher place, you can use the foam in the package to elevate it.
2. Would you please check the water tank is defective or not? If yes, please get in
touch with the seller for a replacement.
If there is still water leakage with drain hose, please remove the drain hose and use water tank to run for one night.
If there is no water leakage, it means you get a wrong connection with drain hose.
Please carefully check the correct installation method posted on the outside of the water tank.
1. Please check the hose is installed correctly. Make sure it is connected tightly.
2. Please make sure you don't bend the hose. Also, the water inlet should not be
higher than the water outlet. Or it will cause the water flows back into the machine.
1. Please ensure that the machine is placed horizontally on the ground. If you want to use
the dehumidifier in the higher place, you can use the foam in the package to elevate it.
2. Would you please check the water tank is defective or not? If yes, please get in
touch with the seller for a replacement.
If there is still water leakage with drain hose, please remove the drain hose and use water tank to run for one night.
If there is no water leakage, it means you get a wrong connection with drain hose.
Please carefully check the correct installation method posted on the outside of the water tank.
Our product has been checked carefully before packing and shipping, the product
maybe damaged due to violent transportation.
If you received a defective product, please contact for a free replacement or a full refund.
If you received a defective product, please contact for a free replacement or a full refund.
1. Make sure the dehumidifier’s plug is inserted completely into the outlet.
If the plug and power cord are connected, please wait 10 minutes before restarting
(because the machine needs to take 10 minutes to recover).
When the machine does not work, wait at least 3 minutes before restarting to avoid
damage to the compressor.
2. Check the house fuse/circuit breaker box.
3. Dehumidifier has reached its preset level or the tank is full.
4. Tank is not in the proper position.
5. Auto-defrost is in progress. The unit can't be started temporarily.
6. Humidity is less than 30%, use a humidifier instead.
2. Check the house fuse/circuit breaker box.
3. Dehumidifier has reached its preset level or the tank is full.
4. Tank is not in the proper position.
5. Auto-defrost is in progress. The unit can't be started temporarily.
6. Humidity is less than 30%, use a humidifier instead.
1. Did not allow enough time to remove the moisture.
2. Make sure there are no curtains, blinds, or furniture blocking the front or back of the dehumidifier.
3. The humidity selector may not be set low enough.
4. Check that all doors, windows, and other openings are securely closed.
5. Room temperature is too low, below 41°F (5°C).
6. There is a kerosene heater or something giving off water vapor in the room.
7. Area to be dehumidified is too large. The capacity of your dehumidifier may not be adequate.
8. Please place it as close to the moisture source as possible
2. Make sure there are no curtains, blinds, or furniture blocking the front or back of the dehumidifier.
3. The humidity selector may not be set low enough.
4. Check that all doors, windows, and other openings are securely closed.
5. Room temperature is too low, below 41°F (5°C).
6. There is a kerosene heater or something giving off water vapor in the room.
7. Area to be dehumidified is too large. The capacity of your dehumidifier may not be adequate.
8. Please place it as close to the moisture source as possible
1. The swooshing sound of the flow of refrigerant is normal.
2. Noise will rise if the compressor has just started.
3. The air filter is clogged.
4. The dehumidifier is tilted instead of the upright as it should be.
5. Unit is placed on uneven floor.
2. Noise will rise if the compressor has just started.
3. The air filter is clogged.
4. The dehumidifier is tilted instead of the upright as it should be.
5. Unit is placed on uneven floor.
1. The smell may come from the wall, furniture and other things.
2. Disconnect the power if an unpleasant smell comes with smoke and contact Customer Service for a solution.
2. Disconnect the power if an unpleasant smell comes with smoke and contact Customer Service for a solution.
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